Buzzbox for Contact Centres

Buzzbox has a cloud-based contact centre solution ready for quick deployment. It scales as your requirements increase and works with your existing call centre devices. Buzzbox is site and network independent and works with any device.

Buzzbox can easily be deployed in any contact centre without the help of an IT expert. Our web based interface makes configuration easy and can be managed by the contact centre management or business personal.

The most advanced contact centre solution in South Africa. Manage everything from anywhere, easily!

Enhance your call centre capabilities with real-time reporting and Managing Information Systems (MIS) at your fingertips, on any device.

Buzzbox Contact Centre Features

Versatility at your fingertips

Buzzbox is South Africa’s most versatile cloud-based contact centre solution and can be set up within a few hours. The user-friendly management console allows any contact centre manager to manage and maintain virtually every aspect of their contact centre setup, from IVR to Call Flow and outbound dialling. Buzzbox works with any smartphone and no special hardware is needed.

Management Information System

You can customise your Buzzbox contact centre based on your requirements quickly and easily. Buzzbox also delivers detailed graphical reporting showing you the most important data and metrics of your conact centre. With our new Business Intelligence interface, you can even manage your agent’s performance from anywhere, anytime.

Additional Buzzbox Features

● Progressive Dialler  ● Real-time Wallboards  ● Auto Dialler  ● CRM and ERP Integration ● Custom API Integration  ● Call Recording  ● Inbound Overflow Management  ● IVR (Interactive Voice Response)