How does BuzzBox work?
BuzzBox is a software platform hosted in the Cloud. Think of it as an intelligent switch following the rules you set up on what to do when calls are made and received. We provide the glue between your phones (be they desk phones or our App on your smartphone) and the traditional network operators like Telkom, Vodacom, MTN and CellC. We use the internet as the pipe for connecting your phones to our servers so your phones can be anywhere in the world. You can move between offices, travel the globe – your extension will keep working so long as you have internet access. Our servers are located in South Africa’s biggest and best data centres as well as overseas so you get great quality and reliability.
BuzzBox App vs Mobile Only
|BuzzBox App||Mobile Only|
|Make and receive calls||✔||✔|
|Record calls and store securely in the cloud||✔||✘|
|Unified communications bill across all employees||✔||✘|
|Transfer calls to other extensions for free||✔||✘|
|Dial out from the office number||✔||✘|
|Receive department calls while away from your desk||✔||✘|
|Easily add additional staff and allocate them a direct dial number||✔||✘|
|Make and receive calls anywhere in the world with WiFi as if at work. No roaming required.||✔||✘|
|Redirect calls to appropriate staff when people are on leave||✔||✘|
|No hassle if you loose your phone/SIM - get up and running on a different phone in minutes||✔||✘|
|Route calls to your number based on schedules and IVR prompts||✔||✘|
|Real time analysis and download of calls/spend||✔||✘|
I there a way I can use BuzzBox from my PC/Laptop?
Yes! We are fully compatible with a free application you can install on Windows/Mac/Linux called Linphone that allows you to make and receive calls on your computer. Here are the instructions to set this up:
How safe are my call recordings?
Multiple copies of your recordings are stored in the cloud and distributed across multiple disks for resiliance. The underlying storage provider guarantees us that 99.999999999% of files stored will not be lost in any given year. That’s about 2 billion times better than storing on your own hard drive!
When it comes to security, your recordings are encrypted using state of the art 2048 bit public/private key encryption. Someone without your private key would take 500 000 times longer than the age of our universe to crack your recordings using a top of the line computer!
Nobody but you has your private key. We delete it off our systems once we email it to you so even if we really really wanted to help you decrypt your recordings we would not be able to. So in short, your recordings are as safe as how you choose to store your key when we email it to you – so keep it safe.
How much data does BuzzBox use?
You will use about 1MB per minute of calling – pretty much the same as WhatsApp voice.
What will need to change on my current VOIP desk phones to connect to BuzzBox?
Each phone needs to know how to contact the phone system (our BuzzBox servers in the cloud), what extension the phone should have, and a password so hackers can’t make calls and charge them to you. We have done our best to simplify the setup of VOIP phones so it can be done quickly and easily. Unfortunately, the process does depend on the exact make and model of your desk phone. Here are the instructions for common phones. If yours is not listed then contact us and we will add it immediately.
Who are you and where can I find you?
We are friends who worked in the large telecoms companies in Africa and decided to make a difference and use what we have learnt to “Uberise” the business telephony market. We want to disrupt the industry, starting in Africa and then take on the rest of the world. We have teams of people in Mauritius, India and South Africa giving us a great mix of skills and personalities!
BuzzBox is a subsidiary of Jini Guru Technologies so for more details and the other work we do, see our other web site.
I love BuzzBox and want all my friends to use it too - do you have a re-seller agreement of sorts?
Yes! We rely on people just like you to spread the word and help us grow BuzzBox. If you help us then why would we not help you? We can offer revenue share models and later on white label solutions. Go to our reseller section for more details.
How have you managed to make it all so simple?
If you ask this question then we are fulfilling our promise to you. We got sick and tired of all the complexity in setting up a new business and wanted to do our bit to make life simpler for us all. If you have any ideas on how to make your telephony even simpler then let us know!
How many calls can my business make/receive at the same time? Does it matter how many numbers I have?
Good Question! There is really no limit to how many outbound and inbound calls you can make at the same time. Even if you only have one phone number. Normally companies like to have more than 1 number so that they can use some numbers and set them up to directly ring on a certain extension. E.g. Your CEO could have a phone number that rings directly on their PA’s phone without ringing at the company secretary first.
The great thing about BuzzBox is you can register and get started with one number and then add more as your needs evolve. If you don’t need a number any more you can remove it with 1 click in our online portal.
What is your SLA and how often does BuzzBox break?
The BuzzBox team are seasoned techies who have built some of the worlds leading telecoms platforms. We pride ourselves in building reliable and scalable solutions. If BuzzBox breaks then trust us – we will be more upset than you. We understand how important telephony is to a business and do everything in our power to deliver on our promises. If BuzzBox goes down for more than 5 minutes on a day then we wont’t charge you for your extensions on that day. That excludes things outside of our control like your access to the internet and our access to traditional telecoms networks. But if we let you down then we don’t deserve your hard earned money!
All said, our goal is to never ever go down, and we work every day to achieve this.
What is the call quality like? How can I test it?
The call quality depends on who you are calling and what your network connection is like between you and our servers in South Africa. Unless you are connected to the internet with a cup and string, we bet you will have excellent quality. When you call between your extensions we use the latest high definition voice as we don’t need to cater for the old telecoms networks. You will hear a pin drop!
To test our quality please register for free and try us out. No obligations!
Tell me more about the BuzzBox App? What is it used for and do I need it?
Some people like having a traditional desk phone that they know is always there, powered up and good to go. Others are out on the move doing deals, meeting clients and never in one spot for long. We cater for both of you. You can connect you VOIP desk phone to BuzzBox or use our App that gives you the functionality of your desk phone (and more) while being able to carry it in your pocket. Or you can use both – they will both ring when someone calls you and you can answer either.
You can register for free and try the App and see how it works. No upfront costs nor commitments.
What if I have an office phone number/s and don't want to change it?
We can help you port your phone numbers over to BuzzBox so no need to update business cards, websites and company stationary! Register and give us a go and if you like what you see and want to port your numbers onto BuzzBox then give us a shout.
I have an existing PABX in my office or hosted with someone else - can I migrate to BuzzBox?
Yes! You can port your phone numbers to BuzzBox and never look back. Unfortunately porting requires a bit of documentation to get it done but its well worth it. Contact us for more details and we will answer any specific questions you may have.
What if I'm not sure if BuzzBox can do what I need?
Register and give us a try. You will get instant access to our configuration portal and can see all the functionality at your disposal. We are adding new functionality every day so even if we don’t have something now, it will likely be added soon. We want to be sure that you get all that a typical business needs but not so much that it confuses you and makes you pull your hair out.
You can also contact us with any specific requirements and we will let you know if we support them or can do so in the near future. Our customers determine our roadmap!
Is my business too big or too small for BuzzBox?
BuzzBox is perfect for companies from 1 to 1000 employees. We have solutions for very large call centres but those typically need lots of customisation and fall outside of the goals of what BuzzBox can do for you. So if you are a typical company wanting to have some business lines, voicemail, call recording, transfer calls and make free calls internally then BuzzBox is perfect.
What are your call rates?
Our prices are largely based on what the traditional telecoms companies charge us to send calls to their networks. If we could make then free, we would, but for now, we can’t.
Please go here to see more details on pricing.
When will you charge me and how much?
You can register on BuzzBox and try out the service for free – with no credit card details required. If you like it and want to continue then you will need a credit card in order to purchase more airtime for making more calls. At the end of each month we will check how many extensions and extra phone numbers you have added and charge your credit card accordingly (see here for detailed pricing). We prorate the charges so its all fair. If you add an extension at the end of the month you will only pay for the portion of the month.
If we can’t charge your credit card at the end of the month then we will keep trying and let you know if we give up and need to have a chat about it. We are human too!
You get a tax invoice by email each time you buy airtime or pay for your monthly extensions so your accountants will be happy.
Do I need special phones?
No! Our software is based on global standards and we have 2 options for you (more to come – watch this space):
- You can use pretty much any “VOIP” compatible desk phone. Common manufacturers are Snom, Bell, Ubiquity, Gigaset, Cisco, Yealink. If you are not sure if your existing phones will work then contact us and we will check for you.
- We have an App for Android and Apple smartphones. Install it for free from your app store and our 1 step configuration wizard will have you calling in no time. Our App has no nasty advertising and won’t impact your normal GSM phone calls. It just gives your phone the ability to be connected to your mobile network and BuzzBox at the same time.
You can move your extension between different phones and also have it on many phones at the same time (they will all ring and you can choose which one
Why is there no "Click here for a quote" button?
We hate paperwork and manual labour! Our pricing is transparent and simple and our technology allows you to sign up and get going without anyone needing to manually set something up. Just sign up and control your spend. It’s that simple. If you feel that you do need someone to talk you through our pricing or provide more details then please contact us and we will get back to you ASAP.
How much does it cost?
Our technology and business model is focused on lowering our cost to serve so that you can get a great service at a great price. Think Uber vs Metered Taxis! We cannot see how a competitor could beat our pricing – If they can then less us know and we will do something about it! For detailed pricing go to our pricing section
How do I know if my internet connection is good enough for BuzzBox?
Simple. Try us! You can register for free and get enough credit to test a few calls and check the quality. As a thumb suck we recommend at least a 3G connection with 3 bars or more. A fixed connection is better – if you have at least a 2Mbps ADSL or Fibre link then you can have great calls. If you are going to have lots of staff calling at the same time then you will need 1Mbps per 4 concurrent calls.